How Prioritization Works
Requests are prioritized using intake form data, including:
- Business impact
- Urgency with documented context
- Complexity
- Completeness
- Duplication risk
This ensures fairness and focuses effort where it matters most.
About Urgency
Urgent requests should include:
- A specific deadline or event
- Business impact if delayed
- Any dependencies
Urgency without context may be reclassified.
About SLAs During the Pilot
During this pilot phase, intake data will be used to evaluate realistic turnaround targets by request type.